Refund & Cancellation Policy

How cancelling works and when we refund. This policy is part of our Terms of Service.

Free trial

Trial workspaces are free for the trial period shown in the app. No payment is taken during the trial.

Cancelling

The owner can cancel at any time in Settings → Billing & Subscriptions. Cancelling stops the next renewal; your workspace keeps working until the end of the period you already paid for.

Monthly plans

Monthly subscriptions are not refunded for a period that has already started, except where the law requires it or we billed you in error.

Annual plans

If you ask within 14 days of an annual charge (a first purchase or a renewal) and have not used the workspace extensively, we refund that charge in full. After 14 days, annual plans are not refunded for the remaining months.

Wallet credit

Credit you add to the prepaid wallet (for SMS, WhatsApp, calls and other usage) is not refundable once added, except where the law requires it. Unused credit stays in your wallet until you delete the workspace.

Billing errors

If you were charged twice, charged after cancelling, or charged the wrong amount, we correct it and refund the difference in full.

Agency clients

Workspaces an agency resells to its own clients are billed by that agency; the agency's own refund terms apply to what its clients pay it.

How to ask for a refund

Write to support@omnimarkpro.com from the workspace owner's email address with the charge date and amount. Approved refunds go back to the original payment method through Stripe or Razorpay and usually appear within 5 to 10 business days, depending on your bank. Please contact us before disputing a charge with your bank so we can fix it faster.