Contact memory: what every agent knows
One shared memory per contact, used by the AI employee, agents, the command bar and connected AI assistants.
OmniMark Team
Product · October 20, 2026 · 2 min read
One shared memory per contact, used by the AI employee, agents, the command bar and connected AI assistants.
How it's used
When the AI employee answers on WhatsApp, SMS, Instagram or chat, it sees what's already known about the person — so it doesn't ask again — and it learns new durable facts (needs, budget, timeline, preferences, objections) from what they write. Agents, the command bar and AI assistants connected over MCP read the same memory and can add to it.
Privacy
Sensitive data is never stored (card numbers, passwords, ID numbers, health, religion, politics). Every fact shows its source and who added it, and you can delete any of it at any time.