Knowledge base and help center

Write help articles, publish a help center where customers get AI answers from them, and see which questions still turn into tickets.

How AI answers work

The AI only uses your published public articles. If they don't answer the question it shows nothing rather than guessing, and the customer sees matching articles and the contact form. Answers list the articles they came from.

Deflection numbers

Deflection rate: of the customers who said whether it helped or contacted you, how many didn't need a ticket. Self-service rate: of everyone who asked, how many didn't contact support afterwards.