Live chat on your website
Add a chat bubble to your site, answer from the agent inbox (or let AI answer first), take messages by email when you're away, and see ratings and reply times.
OmniMark Team
Product · October 20, 2026 · 3 min read
Add a chat bubble to your site, answer from the agent inbox (or let AI answer first), take messages by email when you're away, and see ratings and reply times.
When you're away
Outside business hours the widget shows your offline note and asks for the visitor's email. Their message becomes a Helpdesk ticket, so it follows your SLA and your reply goes out by email. Anything else they write is added to the same ticket.
Ratings and reply times
When you mark a chat resolved, the visitor can rate it from 1 to 5 (you can turn this off per widget). The top of the page shows the median time to the first answer and the average rating for the last 30 days.